Night Support Specialist — English for Premium Subscriptions (Lisbon)

Cross Border Talents; Lisboa; On-site; EUR 16,000 - 20,000; Full time

Benefits offered by this job

Private health and dental insurance

Meal allowance card

22 days annual holiday

Monthly productivity bonus

Job summary

Cross Border Talents is hiring an English-speaking support agent in Lisbon. You will assist subscribers with subscriptions, account management, billing and feature guidance during night shifts.

The 12-month fixed-term contract may become permanent after two years. Benefits include private health and dental insurance, a prepaid meal card, 22 days of annual holiday and a monthly productivity bonus based on performance.

Responsibilities

• Assist subscribers with subscriptions, account management, and billing.
• Guide users on exclusive features and AI capabilities.
• Troubleshoot technical issues to ensure smooth experiences.
• Make outbound calls to resolve inquiries and personalize support.
• Monitor feedback to spot trends and minimize disruptions.

Job description

Cross Border Talents is hiring an English-speaking support agent in Lisbon. You will assist subscribers with subscriptions, account management, billing and feature guidance during night shifts.

The 12-month fixed-term contract may become permanent after two years. Benefits include private health and dental insurance, a prepaid meal card, 22 days of annual holiday and a monthly productivity bonus based on performance.