Night-Shift Tech Subscriptions Support Specialist (Lisbon)

Cross Border Talents; Lisboa; Presencial; EUR 10 000 - 14 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Dental insurance

22 days annual leave

Compensatory day off for public holls

International environment

Permanent contract potential

Resumo da oferta

Cross Border Talents is seeking an Operations Expert for the night shift in Lisbon, Portugal. This on-site role supports a premium subscriptions service, with comprehensive training provided and a focus on customer support across social media, AI tools, and account management.

You will work rotating night shifts from 22:00 to 07:00, including weekends and public holidays, with a 12-month fixed-term contract.

Qualificações

• C2-level English proficiency required.

Responsabilidades

• Assist subscribers with sign-ups, renewals, billing inquiries, and subscription plan changes.
• Provide support with account management and technical issues across social media, messaging, and AI applications.
• Explain premium features, subscription benefits, and AI-powered tools.
• Make targeted outbound calls to support customer engagement and subscription-related processes.
• Identify recurring issues and share user feedback to help improve the service.
• Follow established procedures and maintain high service standards.

Conhecimentos

C2-level English

Descrição da oferta de emprego

Cross Border Talents is seeking an Operations Expert for the night shift in Lisbon, Portugal. This on-site role supports a premium subscriptions service, with comprehensive training provided and a focus on customer support across social media, AI tools, and account management.

You will work rotating night shifts from 22:00 to 07:00, including weekends and public holidays, with a 12-month fixed-term contract.