Customer Support (Night shift)

Cross Border Talents; Lisboa; On-site; EUR 9,500 - 11,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Annual leave

Holiday compensation

Permanent contract potential

Job summary

Cross Border Talents in Lisbon, Portugal, is seeking an Operations Expert for night shifts to support a premium digital service. You will join an international team, assist subscribers, and handle account management across social media and AI platforms.

The role requires C2 English, a keen interest in technology, and a customer-focused approach. Training is provided, with rotating nights from 22:00 to 07:00 and a 12-month fixed-term contract.

Qualifications

• C2-level English, both written and spoken.
• No previous customer service experience required; comprehensive training provided.

Responsibilities

• Assist subscribers with sign-ups, renewals, billing enquiries, and plan changes.
• Provide support with account management and technical issues across social media, messaging, and AI apps.
• Explain premium features, subscription benefits, and AI-powered tools.
• Make targeted outbound calls to support customer engagement and subscription-related processes.
• Identify recurring issues and share user feedback to improve the service.
• Follow established procedures and maintain high service standards.

Skills

C2 English

Customer service

Tech-savvy

Outbound calls

Job description

Operations Expert (Night Shift)

Premium Subscriptions, Social Media & AI | Lisbon, Portugal

Ready to take the next step in your career in Lisbon? Join an international team supporting a premium subscription service within a world-leading digital technology ecosystem. If you have C2-level English, enjoy technology, and are eager to develop new skills, this could be the opportunity for you!

No previous customer service experience is essential, as comprehensive training will be provided.

Position Details

• Location: Lisbon, Portugal — on-site
• Start Date: 9 November 2026
• Working Hours: Rotating night shifts between 22:00 and 07:00
• Schedule: Monday to Sunday, including weekends and public holidays, with two rotating days off per week
• Contract: Fixed-term employment contract, with an expected duration of 12 months

Salary Package

• Base Salary: €938 gross/month
• Holiday Allowance: €78.17/month
• Christmas Allowance: €78.17/month
• Meal Allowance: €154/month, provided via a prepaid meal card
• Total Fixed Monthly Package: €1,248.33 gross, including meal allowance and monthly portions of holiday and Christmas allowances
• Performance Bonus: Up to €200/month, depending on individual performance

Meal allowance tax treatment is subject to applicable Portuguese legislation. Statutory deductions apply to salary.

Your Responsibilities

• Assist subscribers with sign-ups, renewals, billing enquiries, and subscription plan changes.
• Provide support with account management and technical issues across social media, messaging, and AI applications.
• Explain premium features, subscription benefits, and AI-powered tools.
• Make targeted outbound calls to support customer engagement and subscription-related processes.
• Identify recurring issues and share user feedback to help improve the service.
• Follow established procedures and maintain high service standards.

What We’re Looking For

• C2-level English, both written and spoken.
• Interest in technology, social media, subscriptions, and artificial intelligence.
• Basic computer skills and confidence learning new systems.
• Strong problem-solving skills and a customer-focused approach.
• Willingness to make outbound calls when required.
• Availability to work rotating night shifts, weekends, and public holidays.
• Previous customer service experience is an advantage, but not essential.

Benefits

• Private health and dental insurance after signing the employment contract, subject to having a Portuguese NIF and Social Security number.
• 22 days of annual leave.
• A compensatory day off when working on a Portuguese public holiday, subject to project procedures.
• The opportunity to gain experience in an international environment focused on digital services and AI.
• Possibility of a permanent contract after two years, subject to the applicable terms and conditions.