Multilingual IT Helpdesk - Portuguese, French & Spanish

Inetum; Almada; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

International environment

Ongoing training

Career growth opportunities

Job summary

Inetum is seeking a Support agent fluent in Portuguese, French and Spanish to join our multilingual Service Desk in Portugal. You will be the first point of contact for end users across an international environment, delivering first-line IT support.

You will log and triage incidents, perform initial diagnosis, and escalate when needed, while maintaining accurate records and contributing to knowledge base updates.

Qualifications

• Portuguese, French, and Spanish language fluency required.
• Minimum 1 year in Helpdesk/Service Desk or technical support.
• Knowledge of ITSM concepts and ticketing workflows.
• Experience with remote desktop tools and Microsoft 365.
• Familiarity with user account management and access requests.

Responsibilities

• Receive and handle support requests via phone, ticketing, and chat.
• Log, categorize, prioritize, and track incidents and requests.
• Provide initial diagnosis and resolution for common IT issues.
• Escalate complex incidents to appropriate teams.
• Maintain documentation and contribute to knowledge base updates.
• Aim for high customer satisfaction through timely support.

Skills

Communication

Customer service

Problem solving

Teamwork

Attention to detail

Tools

Jira

ServiceNow

Remedy

Microsoft 365

Job description

Inetum is seeking a Support agent fluent in Portuguese, French and Spanish to join our multilingual Service Desk in Portugal. You will be the first point of contact for end users across an international environment, delivering first-line IT support.

You will log and triage incidents, perform initial diagnosis, and escalate when needed, while maintaining accurate records and contributing to knowledge base updates.