French-Speaking IT Support Specialist | Rotating Shifts

HN Services Portugal; Lisboa; On-site; EUR 21,000 - 27,000; Full time

Job summary

HN Services Portugal is seeking an IT Support Specialist to join a dynamic, international tech-focused team in Lisbon. You will monitor systems, analyze alerts, and collaborate with technical teams to ensure service continuity and platform availability.

Fluent French and strong English communication are essential, as is a service-oriented mindset and excellent interpersonal skills. Training starts on day one in a stimulating environment with exposure to diverse technologies.

Qualifications

• Strong analytical skills and a service-oriented mindset.
• Fluent French.
• English at B2 level or above, essential in an international environment.
• Excellent interpersonal skills and a collaborative approach.

Responsibilities

• Monitor systems and handle technical alerts.
• Analyse alerts from monitoring tools and follow established procedures to resolve incidents or escalation them when necessary.
• Track incidents carefully until they are resolved.
• Work with technical teams to help maintain service continuity.
• Help ensure the quality and availability of platforms.

Skills

Fluent French

English B2+

Strong analytical skills

Interpersonal skills

Service-oriented mindset

Job description

HN Services Portugal is seeking an IT Support Specialist to join a dynamic, international tech-focused team in Lisbon. You will monitor systems, analyze alerts, and collaborate with technical teams to ensure service continuity and platform availability.

Fluent French and strong English communication are essential, as is a service-oriented mindset and excellent interpersonal skills. Training starts on day one in a stimulating environment with exposure to diverse technologies.