Multilingual IT Support - Portuguese/English/French Lisbon

Inetum Portugal; Lisboa; On-site; EUR 17,000 - 25,000; Full time

Job summary

Inetum Portugal is seeking a Support professional who speaks Portuguese, English and French to join our multilingual Service Desk, providing first-line IT support to end users across an international environment.

The successful candidate will log, diagnose, and resolve incidents, manage tickets, and ensure SLAs are met while maintaining documentation and contributing to knowledge base updates. Monday to Friday, full-time position in Lisbon, Portugal.

Qualifications

• 1 year of experience in a Helpdesk, Service Desk, Customer Support, or Technical Support role.
• Proficient in Portuguese, English and French.
• Experience with ticketing tools such as Jira, ServiceNow, Remedy.
• Knowledge of Microsoft 365 applications and Windows environments.
• Familiarity with ITSM processes and remote support tools.

Responsibilities

• Receive and handle support requests via phone, ticketing system, and chat.
• Log, categorize, prioritize, and track incidents and service requests.
• Perform initial diagnosis and resolution of common IT issues.
• Escalate complex incidents to the appropriate support teams.
• Follow up on open tickets and keep users informed of progress.
• Maintain accurate documentation of troubleshooting activities and resolutions.
• Contribute to knowledge base updates and process improvements.
• Ensure high customer satisfaction through professional and timely support.

Skills

Portuguese, English and French

Soft skills: communication

Problem solving

Team player

Multilingual support

Education

ITIL Foundation certification

Tools

Jira

ServiceNow

Remedy

Microsoft 365

Windows

Remote support tools

Genesys

Jira Service Management

Confluence

Job description

Inetum Portugal is seeking a Support professional who speaks Portuguese, English and French to join our multilingual Service Desk, providing first-line IT support to end users across an international environment.

The successful candidate will log, diagnose, and resolve incidents, manage tickets, and ensure SLAs are met while maintaining documentation and contributing to knowledge base updates. Monday to Friday, full-time position in Lisbon, Portugal.