Service Desk Operator with French

Netcompany; Lisboa; On-site; EUR 16,000 - 22,000; Full time

Benefits offered by this job

Modern environment

Competitive compensation

Personal development plan

Job summary

Netcompany in Lisbon is seeking a Service Desk Operator to provide first-line IT support in a fast-moving environment across Windows, desktop software, hardware and mobile devices. You will log, diagnose, escalate and resolve incidents, keeping customers informed throughout the resolution process.

A Bachelor's or Master's in Computer Science or IT and 1 year of relevant experience are preferred, with very good English and French, strong communication, and the ability to work flexibly including

Qualifications

• Bachelor's or Master's degree in Computer Science, IT or similar.
• 1 year of relevant professional experience as Service Desk Operator or IT Support Specialist.
• Very good knowledge of English and French.
• Understanding of networking and networking protocols.
• Flexibility and stress resilience with ability to work in a cooperative way.
• Customer and service focus with attention to detail together with problem solving skills.
• Spoken and written interpersonal, communication and presentation skills.

Responsibilities

• Log, categorize, prioritize, diagnose, resolve, elevate and close incidents while maintaining ownership and communication.
• Provide technical expertise by handling requests regarding Windows environments, common desktop software, hardware, automated software distribution, telephony, video conferencing, and mobile devices.
• Manage logging and escalation cases by accurately logging incidents and requests, categorizing and prioritizing them.
• Ensure timely updates, maintain a professional attitude, and provide clear communication to customers throughout the resolution process.
• Support coverage; after-hours and on-call support may be required.
• Provide onsite and IMACD support by intervening at user locations and performing Install, Move, Add, Change, and Decommission tasks.

Skills

English

French

Networking

Communication

Customer focus

Education

Bachelor's or Master's in Computer Science/IT

Tools

MS Office Suite

Windows OS

Ticketing tools

CMDB tools

Job description

Are you ready to shape the future technological landscape in Europe?

We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/

Job Description

What does it feel like to be a Service Desk Operatorin Netcompany?

As a Service Desk Operator you will:

• Log, categorize, prioritize, diagnose, resolve, elevate, and close incidents while maintaining ownership and communication.
• Provide technical expertise by handling requests regardingWindows environments, common desktop software, hardware, automated software distribution, telephony, video conferencing, and mobile devices (iPhone, iPad, Microsoft Surface Pro).
• Manage logging andescalation cases byaccurately logging all incidents and requests, categorizingand prioritizingthem appropriately.
• Ensure timely updates, maintain a professional attitude, and provide clear communication to customers throughout the resolution process.
• Support coverage. If needed youmay be required to provide after-hours and on-call support.
• Provide onsite & IMACD Support by interveningat user locations and perform Install, Move, Add, Change, and Decommission (IMACD) tasks.

Qualifications

What would make you a fit for the role:

• Bachelor's or Master's degree in Computer Science, IT or similar
• 1 year of relevant professional experience as Service Desk Operator or IT Support Specialist
• Very goodknowledge of English and French
• Understanding of networking and networking protocols;
• Flexibilityand stress resiliencewithability to work in a co-operative way;
• Customer and Service focuswith attention to detail together with problem solving skills;
• Spoken and written interpersonal, communication and presentation skills;

What is a plus for the role:

• Experience with MS Office Suite and withMicrosoft OS (Windows 7 and 10);
• Knowledge of mobile devices and mobile phone services; ticketing and CMDB tools;
• Experience in troubleshooting PCs/Laptops/Tablets, VPN, etc.;

Additional Information

Being a part of the Netcompany team, you will be provided with:

• Opportunity to work in a modern environment.
• Competitive compensation
• Personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be!

Are you ready to shape the future technological landscape in Europe?

#LI-CF

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.