Bilingual Dutch English Customer Support Specialist Lisbon

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 15,000 - 19,000; Full time

Benefits offered by this job

Paid training

Supportive team leader

Career development

Multicultural environment

Job summary

Savior Artigos Texteis Lda in Lisbon is hiring bilingual customer service representatives to support an international client. You will handle inbound and outbound contacts in Dutch and English, resolving questions with care and accuracy.

As part of a multilingual team, you will use a knowledge base and tools to ensure quality service, with onboarding and ongoing career development opportunities in a friendly environment.

Qualifications

• Fluent level in Dutch and English.
• Strong written and spoken communication skills.
• Ability to navigate multiple computer systems.
• Reliable, patient and team-oriented attitude.

Responsibilities

• Answer customer questions by phone, email, and chat in a friendly, professional tone.
• Resolve requests accurately using provided tools and knowledge base.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following defined processes.

Skills

Dutch language

English language

Customer service

Communication

Job description

Savior Artigos Texteis Lda in Lisbon is hiring bilingual customer service representatives to support an international client. You will handle inbound and outbound contacts in Dutch and English, resolving questions with care and accuracy.

As part of a multilingual team, you will use a knowledge base and tools to ensure quality service, with onboarding and ongoing career development opportunities in a friendly environment.