Beauty Adviser — Porto, Portugal

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Health insurance from day one

Job summary

Cross Border Talents in Porto, Portugal, is seeking customer-focused professionals to join our luxury cosmetics support team for the Dutch market. You will be the primary contact across live chat, phone, emails, and social media, delivering expert product guidance and ensuring high customer satisfaction.

The ideal candidate speaks native Dutch and has at least B2 English, with strong communication, empathy, and problem-solving skills. Flexible with rotational shifts and on-site work.

Qualifications

• Native-level Dutch language skills, plus B2-level English proficiency.
• Excellent communication, empathy, customer focus, problem-solving and teamwork.
• Strong IT skills and ability to navigate reporting tools quickly.
• Availability for rotational shifts.

Responsibilities

• Provide multi-channel customer support via live chat, phone, emails, webforms, and social media.
• Handle inquiries and complaints about orders, returns, refunds, care guidance, and HRC registration.
• Deliver professional beauty advice and suggest suitable products.
• Use IT systems and reporting tools to maintain logs and data accuracy.

Skills

Dutch (Native)

English (B2)

Communication

Empathy

Customer satisfaction

Teamwork

Problem-solving

Tools

Reporting tools

IT skills

Job description

Job Description

Are you passionate about the beauty, cosmetics, and luxury sector? Do you have a talent for delivering exceptional customer experiences? We are looking for enthusiastic, customer-focused professionals to join our dynamic team in Porto, Portugal, supporting the Dutch market.

In this role, you will act as a primary point of contact for consumers, providing expert product guidance, handling inquiries, and ensuring high customer satisfaction across multiple communication channels.

Key Responsibilities

• Multi-Channel Customer Support: Manage consumer interactions via live chat, phone, emails, webforms, and 1:1 social media.

• Information & Request Management: Handle customer queries and complaints regarding general information, e-commerce orders (returns, deliveries, refunds), care advice, database maintenance, and health-related conditions (HRC) registration.

• Beauty Advisory: Provide professional, precise, and timely product and beauty advice, presenting suitable product alternatives and specific details.

• Documentation: Utilize required IT systems and reporting tools efficiently to maintain interaction logs and database accuracy.

Requirements & Qualifications

Must-Have

• Language Skills: Native-level proficiency in Dutch, combined with at least B2-level English (written, spoken, and read).

• Core Competencies: Excellent communication skills, high empathy, strong focus on customer satisfaction, problem-solving abilities, and teamwork.

• Technical Skills: Good IT skills, including competence and speed in navigating reporting tools and software.

• Flexibility: Availability to work on rotational shifts.

Nice-to-Have

• Prior experience in the cosmetics and luxury sector.

• Knowledge and experience with digital and social media platforms.

• Previous background in customer service roles.

Working Conditions & Schedule

• Contract Type: Uncertain-term employment contract with a foreseeable duration of 12 months (progressing to a permanent relationship after 2 years).

• Working Hours: 40 hours per week (8 hours per day plus a 1-hour lunch break).

• Schedule: Rotational shifts, Monday to Sunday between 08:00 and 20:00.

• Workplace: On-site at our office building located in Porto, Portugal.

• Holidays: 22 days of annual leave per year in accordance with Portuguese law, alongside Portuguese public holidays (with compensation days provided if working on a holiday).

• Perks & Benefits: Health insurance starting from day one of your employment contract.