AI Ads Support Specialist — Multi-Channel Expert

Cross Border Talents; Almada; On-site; EUR 25,000 - 35,000; Full time

Job summary

Cross Border Talents in Lisbon seeks a high-performing Ads Support Specialist to deliver premier multi-channel assistance to advertisers, resolve platform and technical inquiries, and uphold high satisfaction.

You will handle email, chat, and phone support, troubleshoot ad creation and delivery issues, educate users on policies, and collaborate with product teams to escalate complex challenges.

Qualifications

• Proven written and spoken English fluency.
• Ability to troubleshoot complex ad tech workflows.
• Strong empathy for multi-channel support.
• Willingness to work in a 24/7 rotating shift.

Responsibilities

• Provide omnichannel support via email, chat, and phone.
• Troubleshoot issues in ad creation, delivery, and policy.
• Educate advertisers on platform policies and tools.
• Manage cases and escalate high-tier technical challenges.
• Maintain QA and CSAT targets.

Skills

English fluency

Analytical reasoning

Communication skills

Adaptability

Tech aptitude

Job description

Cross Border Talents in Lisbon seeks a high-performing Ads Support Specialist to deliver premier multi-channel assistance to advertisers, resolve platform and technical inquiries, and uphold high satisfaction.

You will handle email, chat, and phone support, troubleshoot ad creation and delivery issues, educate users on policies, and collaborate with product teams to escalate complex challenges.