AI Ads Support Specialist — 24/7 Multichannel Expert

Cross Border Talents; Barreiro; Sur place; EUR 35 000 - 52 000; Plein temps

Résumé du poste

Cross Border Talents is seeking an Ads Support Specialist to join our team in Lisbon. You will provide omnichannel assistance for ad accounts, billing, and platform features, and resolve complex technical issues affecting ad creation and delivery.

You will educate advertisers on policies and self-serve tools, manage cases, and escalate high-tier challenges to product teams while aiming to exceed QA and CSAT benchmarks.

Qualifications

• Fluent in English (written and spoken).
• Strong analytical and problem-solving abilities.
• Excellent multi-channel communication skills (Email, Chat, Phone).
• Willingness to work in a 24/7 rotating shift.
• Interest in AI and digital advertising trends.

Responsabilités

• Provide omnichannel support via email, chat, and phone for ad accounts, billing, and platform features.
• Investigate and resolve complex technical issues affecting ad creation and delivery.
• Educate advertisers on platform policies and self-serve tools.
• Manage cases and escalate high-tier technical challenges to product teams.
• Meet QA and CSAT targets and maintain high customer satisfaction.

Connaissances

English fluency

Analytical skills

Communication skills

Adaptability

Tech aptitude

Description du poste

Cross Border Talents is seeking an Ads Support Specialist to join our team in Lisbon. You will provide omnichannel assistance for ad accounts, billing, and platform features, and resolve complex technical issues affecting ad creation and delivery.

You will educate advertisers on policies and self-serve tools, manage cases, and escalate high-tier challenges to product teams while aiming to exceed QA and CSAT benchmarks.