AI Ads Support Specialist - Omnichannel Help

Cross Border Talents; Cascais; On-site; EUR 35,000 - 52,000; Full time

Job summary

Cross Border Talents in Lisbon seeks an Ads Support Specialist to join a dedicated team. You will deliver premier support to advertisers across email, chat, and phone, handling ad accounts, billing, and platform features with a focus on seamless experiences.

You will troubleshoot technical issues, educate advertisers on policies and self-serve tools, and maintain high CSAT while collaborating with product teams.

Qualifications

• Must be fluent in English, written and spoken.
• Experience in omnichannel customer support.
• Ability to troubleshoot complex technical workflows.

Responsibilities

• Provide omnichannel support via email, chat and phone for ad accounts, billing, campaign delivery and platform features.
• Troubleshoot complex technical issues affecting ad creation, delivery and policy guidelines.
• Educate advertisers on platform policies, optimizations and self-serve tools.
• Document cases and escalate high-tier challenges to product teams while maintaining high FCR.
• Aim to meet QA and CSAT benchmarks consistently.

Skills

English fluency

Analytical thinking

Communication skills

Adaptability

Tech aptitude

Job description

Cross Border Talents in Lisbon seeks an Ads Support Specialist to join a dedicated team. You will deliver premier support to advertisers across email, chat, and phone, handling ad accounts, billing, and platform features with a focus on seamless experiences.

You will troubleshoot technical issues, educate advertisers on policies and self-serve tools, and maintain high CSAT while collaborating with product teams.