Member Experience & Communications Lead

Discovery Land Company; Santa Maria do Castelo; Presencial; EUR 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Work-Family Culture

Global Career Opportunities

Competitive Salary

Development Programs

Medical Insurance

Meal Allowance

Staff Restaurant

Staff Events

Staff accommodation

Resumo da oferta

Costaterra Golf & Ocean Club, part of DLC – Discovery Land Company, is a private member community in Comporta, Portugal. We are seeking a Member Relations Operator to act as the central communications hub, managing radio updates and member messages while coordinating with internal teams to ensure smooth daily operations.

The role emphasizes warm, personalized hospitality, discretion, and the ability to handle time-sensitive situations with professionalism.

Qualificações

• High school diploma or equivalent; hospitality or customer‑service training is a plus.
• Experience in member services, hospitality, dispatch, or operations coordination preferred.
• Excellent communication skills and the ability to multitask in a fast‑paced environment.
• Comfortable using radio systems, WhatsApp, and basic computer tools.
• Strong organization, judgment, attention to detail, and professionalism.
• Calm, proactive, service‑oriented, and able to work both independently and as part of a team.

Responsabilidades

• Manage incoming communication from internal teams via radio, and respond to member and staff WhatsApp messages professionally and promptly.
• Prioritize and coordinate requests based on urgency, member impact, and operational needs.
• Act as the club’s central communication hub, ensuring information is relayed quickly and accurately.
• Dispatch support to internal teams, elevate urgent matters, and follow established procedures.
• Log, track, and follow up on all communications to ensure timely resolution.
• Maintain a calm, service‑oriented approach during busy or time‑sensitive situations.
• Protect member privacy and always uphold confidentiality.

Conhecimentos

Member services

Hospitality

Dispatch

Operations coordination

Formação académica

High school diploma

Hospitality or customer-service training

Ferramentas

Radio systems

WhatsApp

Basic computer tools

Descrição da oferta de emprego

Costaterra Golf & Ocean Club, part of DLC – Discovery Land Company, is a private member community in Comporta, Portugal. We are seeking a Member Relations Operator to act as the central communications hub, managing radio updates and member messages while coordinating with internal teams to ensure smooth daily operations.

The role emphasizes warm, personalized hospitality, discretion, and the ability to handle time-sensitive situations with professionalism.