Member Relations Operator

CostaTerra Golf & Ocean Club; Comporta; On-site; EUR 14,000 - 24,000; Full time

Benefits offered by this job

Medical Insurance

Meal Allowance

Staff Restaurant

Staff events

Staff accommodation if not local

Job summary

CostaTerra Golf & Ocean Club in Comporta, Portugal, seeks a dedicated Member Relations Operator to be the main communication point for the private golf club community. You will manage radio updates from internal teams, respond to member messages, and help keep daily operations running smoothly with warm, personalized service.

Responsibilities include prioritizing requests, acting as the central hub for information flow, dispatching internal support, and maintaining meticulous records while

Qualifications

• High school diploma or equivalent; hospitality or customer-service training is a plus.
• Experience in member services, hospitality, dispatch, or operations coordination preferred.
• Excellent communication skills and ability to multitask in a fast-paced environment.
• Comfortable using radio systems, WhatsApp, and basic computer tools.
• Strong organization, judgment, attention to detail, and professionalism.
• Calm, proactive, service-oriented, and able to work independently or in a team.

Responsibilities

• Manage incoming communication from internal teams via radio; respond to member and staff messages promptly.
• Prioritize and coordinate requests based on urgency, member impact, and operational needs.
• Act as the club's central communication hub; relay information quickly and accurately.
• Dispatch support to internal teams; elevate urgent matters and follow procedures.
• Log, track, and follow up on all communications to ensure timely resolution.
• Maintain a calm, service-oriented approach during busy or time-sensitive situations.
• Protect member privacy and uphold confidentiality.

Skills

Customer service

Communication

Multitasking

Organization

Attention to detail

Discretion/ confidentiality

Teamwork

Calm under pressure

Radio systems

WhatsApp

Education

High school diploma

Hospitality or customer-service training

Experience in member services/ hospitality

Tools

WhatsApp

Radio systems

Basic computer tools

Job description

Who are we?

Costaterra Golf & Ocean Club is part of DLC – Discovery Land Company (DLC). DLC is known for developing luxury residential communities and resorts. Costaterra is a private members only residential community in Comporta – Portugal. It combines luxury living with top‑tier hospitality, offering incredible dining, a world‑class golf course, spa services, outdoor pursuits, and immersive local experiences.

Member Relations Operator

In this role, you’ll act as the main communication point for our private golf club community—managing radio updates from internal teams and responding to member messages and calls. You’ll help keep daily operations running smoothly while delivering warm, personalized service.

What you will do

• Manage incoming communication from internal teams via radio, and respond to member and staff WhatsApp messages professionally and promptly.
• Prioritize and coordinate requests based on urgency, member impact, and operational needs.
• Act as the club’s central communication hub, ensuring information is relayed quickly and accurately.
• Dispatch support to internal teams, elevate urgent matters, and follow established procedures.
• Log, track, and follow up on all communications to ensure timely resolution.
• Maintain a calm, service‑oriented approach during busy or time‑sensitive situations.
• Protect member privacy and always uphold confidentiality.

What we are looking for

• High school diploma or equivalent; hospitality or customer‑service training is a plus.
• Experience in member services, hospitality, dispatch, or operations coordination preferred.
• Excellent communication skills and the ability to multitask in a fast‑paced environment.
• Comfortable using radio systems, WhatsApp, and basic computer tools.
• Strong organization, judgment, attention to detail, and professionalism.
• Calm, proactive, service‑oriented, and able to work both independently and as part of a team.

What do we offer

Work‑Family Culture, Global Career Opportunities, Competitive Salarys, Development Programs, Medical Insurance, Meal Allowance, Staff Restaurant, Staff Events and Staff accommodation if you are not local.