Member Relations Operator

Discovery Land Co.; Comporta; On-site; EUR 20,000 - 32,000; Full time

Benefits offered by this job

Competitive Salary

Medical Insurance

Meal Allowance

Staff Accommodation

Staff accommodation (not local)

Job summary

A luxury resort company in Comporta is seeking a Member Relations Operator to manage communications for its private golf club community. The ideal candidate will ensure operations run smoothly by coordinating member requests and providing exceptional service. Required skills include strong communication, multitasking, and familiarity with basic tech tools. A high school diploma is essential, and experience in hospitality or customer service is preferred. This role offers a family-oriented culture and competitive salary.

Qualifications

• Experience in member services or hospitality is preferred.
• Customer-service training is a plus.
• Ability to work independently and as part of a team.

Responsibilities

• Manage incoming communication from internal teams.
• Respond to member and staff messages professionally.
• Coordinate requests based on urgency and needs.
• Dispatch support to internal teams, escalate urgent matters, and follow established procedures.
• Log, track, and follow up on all communications to ensure timely resolution.
• Maintain a calm, service-oriented approach during busy or time-sensitive situations.
• Protect member privacy and uphold confidentiality.

Skills

Excellent communication skills

Multitasking in a fast-paced environment

Strong organization

Attention to detail

Organization

Education

High school diploma or equivalent

Hospitality training

Tools

Radio systems

WhatsApp

Basic computer tools

Job description

Member Relations Operator page is loaded## Member Relations Operatorlocations: Comporta, Portugaltime type: Full timeposted on: Posted Yesterdayjob requisition id: JR104110**If you are an internal applicant, please log into Workday and submit your application via the Jobs Hub. Please to apply internally.**Costaterra Golf & Ocean Club is part of DLC – Discovery Land Company (DLC). DLC is known for developing luxury residential communities and resorts.Costaterra is a private members only residential community in Comporta – Portugal. It combines luxury living with top-tier hospitality, offering incredible dining, a world-class golf course, spa services, outdoor pursuits, and immersive local experiences.We’re looking for a **Member Relations Operator** to join our team! In this role, you’ll act as the main communication point for our private golf club community—managing radio updates from internal teams and responding to member messages and calls. You’ll help keep daily operations running smoothly while delivering warm, personalized service.* Manage incoming communication from internal teams via radio, and respond to member and staff WhatsApp messages professionally and promptly.* Prioritize and coordinate requests based on urgency, member impact, and operational needs.* Act as the club’s central communication hub, ensuring information is relayed quickly and accurately.* Dispatch support to internal teams, escalate urgent matters, and follow established procedures.* Log, track, and follow up on all communications to ensure timely resolution.* Maintain a calm, service‑oriented approach during busy or time‑sensitive situations.* Protect member privacy and always uphold confidentiality.* High school diploma or equivalent; hospitality or customer‑service training is a plus.* Experience in member services, hospitality, dispatch, or operations coordination preferred.* Excellent communication skills and the ability to multitask in a fast‑paced environment.* Comfortable using radio systems, WhatsApp, and basic computer tools.* Strong organization, judgment, attention to detail, and professionalism.* Calm, proactive, service‑oriented, and able to work both independently and as part of a team.Work-Family Culture, Global Career Opportunities, Competitive Salarys, Development Programs, Medical Insurance, Meal Allowance, Staff Restaurant, Staff Events and Staff accommodation if you are not local.*If you have what it takes and want to build a career , this is the place for you*#LI-TP1