Managed Services Lead - Community & Player Operations (Remote)

Jobgether; Portugal; Remote; EUR 34,000 - 55,000; Part time

Benefits offered by this job

Competitive rate

Part-time (20h/wk)

Fully remote

Growth opportunities

Global collaboration

Job summary

Jobgether, on behalf of a partner, seeks a Managed Services Lead in Portugal to develop and deliver a new player-ops offering for game studios. You will oversee playtests, community engagement, creator programs, and moderation—working with success, sales, and product teams to scale services.

Remote-first role with Europe/NA coverage and APAC overlap; part-time (up to 20 hours/week) with potential growth to full-time as the offering expands.

Qualifications

• 4+ years in community management, player operations, or live ops in game studios or publishers.
• Hands-on experience with playtests, recruitment, feedback, and post-test analysis.
• Experience building and moderating large Discord communities with guidelines and teams.
• Strong analytics for funnel metrics, conversion, and engagement to drive improvements.
• Excellent communication and organization to manage multiple studios and projects.
• Ability to work independently and balance strategy with hands-on execution.
• Experience in consulting or agency environments supporting multiple studios is a plus.

Responsibilities

• Lead end-to-end player operations for multiple game studios, including playtests and post-test follow-ups.
• Develop and schedule player communications, monitor engagement, and optimize campaigns.
• Analyze playtest data and community sentiment to produce actionable insights and reports.
• Coordinate player recruitment with internal teams and paid campaigns.
• Establish and manage Discord communities, including server architecture and roles.
• Develop moderation policies, training, and escalation procedures.
• Manage player reports, conflicts, and crisis communications with developers.
• Support creator programs, including outreach and ongoing communications.
• Design service packages and playbooks to scale the managed services offering.
• Assist pricing, resource planning, and delivery scalability; collaborate with sales and CS.

Skills

Community management

Player operations

Live operations

Playtests management

Discord communities

Moderation

Creator programs

Data analysis

Communication

Project coordination

Strategic planning

Agency/consulting experience

Tools

Discord

Playtesting platforms

Job description

Jobgether, on behalf of a partner, seeks a Managed Services Lead in Portugal to develop and deliver a new player-ops offering for game studios. You will oversee playtests, community engagement, creator programs, and moderation—working with success, sales, and product teams to scale services.

Remote-first role with Europe/NA coverage and APAC overlap; part-time (up to 20 hours/week) with potential growth to full-time as the offering expands.