Major Account Manager

Vodafone; Portugal; Hybrid; EUR 23,000 - 32,000; Full time

Benefits offered by this job

Hybrid work model

Mobile phone and data plan

Discounts on services

Job summary

Vodafone Portugal is recruiting for a field-ready sales professional to focus on new business and growth of existing customer accounts within our Local Vodafone Business Unit. You will negotiate contracts, identify opportunities, and drive customer acquisitions and retention in line with sales targets.

The role requires strong telecom domain knowledge, strategic thinking, and excellent stakeholder engagement. A hybrid work model and opportunities for career growth are offered.

Qualifications

• Experience in telco sector.
• Experience in selling technical solutions.
• High customer orientation.
• Planning and organizing.
• Team and collaborative working.
• Effective relationships and networking.
• Effective communication and negotiation skills.
• Results focused.
• Thinking and acting strategically.
• Long life learning awareness.
• Driver’s license.

Responsibilities

• Develops new business and expands existing accounts in the assigned sales segment.
• Negotiates contracts and identifies opportunities to win business from customers.
• Reports to Sales Manager and executes timely sales activities aligned to targets.
• Ensures sales solutions meet customer needs and Vodafone strategy.
• Plans customer-specific strategies and business plans within Vodafone portfolio.
• May guide junior staff and collaborate with internal teams to deliver customer solutions.

Skills

Telco experience

Selling technical solutions

Customer orientation

Planning and organizing

Team and collaboration

Relationship-building

Communication and negotiation

Results oriented

Strategic thinking

Lifelong learning

Driver’s license

Job description

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Business Area: Local Vodafone Business Unit

Posting Country: Portugal

Full Time / Part Time:

Contract Type: Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

• Focusing on new business and developing existing customer accounts for higher penetration throughcustomer account management;
• Focusses on performing business dealings, negotiations and signing up contracts andidentifyingopportunities and strategies to win business from the customers;
• Reports to Sales Manager;
• Executes the timely delivery of sales activities, in line with sales targets, around customeracquisitions,customer retentions and customer care within assigned sales segment;
• Ensures that the sales solutions for customer needs and requirements are aligned to the Vodafone salesstrategy;
• Plans and develops a customer specific strategy and business plan in line with Vodafone's product and service portfolio;
• May guide team in understanding the customer industry;
• Builds and maintains strong relations and works closely with internal stakeholders to deliver activities inresponse to internal/external business issues that impact upon revenue, cost or margin;
• Demonstrates strong communication skills and effectively interacts with wider stakeholder groups;
• Works effectively with colleagues to influence customers decisions through specific sales skills andproduct and industry knowledge;
• Uses best practice knowledge to provide thought leadership for delivery of negotiations and signing upcontracts;
• Influences customer decisions through specific sales skills and product and industry knowledge;
• Cooperates with internal teams (e.g. Technology, Marketing, Commercial Management) on thepreparation of individual business customer solutions based on customer requirements;
• May provide informal guidance to junior staff.

Who you are

• Experience in telco sector;
• Experience in selling technical solutions and solid knowledge of the IT sector;
• High customer orientation;
• Planning and organising;
• Team and collaborative working;
• Effective relationships and networking;
• Effective communication and negotiation skills;
• Results focused;
• Thinking and acting strategically;
• Long life learning awareness;
• Driver’s license;

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Hybrid Work Model -Flexible hybrid work model with 8-10 in-office days per month, managed by team leaders;
• Vodafone Products and Services - Employees get a mobile phone, free communication plan, data card, and various discounts on services and products;
• Recognition - Recognition programs for innovative, creative, high-potential employees and exemplary behaviors;
• Health and Well-being - Well-being Program offers nutrition and psychological consultations, webinars, workshops, and discounts on various services and products;
• Learning - Access to Communities of Practice and a customizable digital training platform with high-quality content (namely Harvard Business Publishing, Skillsoft and Speexx);
• Local and International Mobility - Internal recruitment with local and international rotation opportunities across departments and roles.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.