Customer Care Specialist

Vodafone Group Plc; Lisboa; Presencial; EUR 28 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Mobile phone & data plan

Well-being program

Learning platform access

Resumo da oferta

Vodafone is seeking an Operations Specialist to support the end-to-end financing process, ensuring excellent customer and store experience while maintaining compliance and financial accuracy. You will act as the primary contact between customers, retail channels, internal stakeholders, and the financing partner.

You will respond to questions, guide requests, register and update cases, and help identify improvements to processes and workflows.

Qualificações

• Clear and helpful verbal and written communication.
• Attention to detail and ability to follow defined procedures.
• Basic digital skills and confidence learning new systems.
• Reliability, organisation and willingness to learn.
• Previous experience in customer service, retail, a contact centre or administration can be helpful.

Responsabilidades

• Respond to customer questions about how to request credit for an equipment purchase.
• Help customers complete requests and provide straightforward status updates.
• Register and update cases accurately in the relevant systems.
• Follow up on incomplete or pending requests.
• Financial reconciliation and identify process improvement opportunities.
• Resolve common questions and elevate non-standard cases to the appropriate team.

Conhecimentos

Communication skills

Attention to detail

Digital literacy

Reliability & organization

Willingness to learn

Customer service experience

Descrição da oferta de emprego

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.The Operations Specialist is responsible for supporting the end-to-end financing process, ensuring an excellent customer and store experience while maintaining operational efficiency, compliance, and financial accuracy.This role acts as the primary contact between customers, retail channels, internal stakeholders, and the financing partner, supporting proposal processing, case management, issue resolution, documentation validation, and financial reconciliation activities.

What you’ll do

• Respond to customer questions about how to request credit for an equipment purchase;
• Help customers complete requests and provide straightforward status updates;
• Register and update cases accurately in the relevant systems;
• Follow up on incomplete or pending requests;
• Financial reconciliation e Identify process improvement opportunities;
• Resolve common questions and elevate non-standard cases to the appropriate team.

Who you are

• Clear and helpful verbal and written communication;
• Attention to detail and the ability to follow defined procedures;
• Basic digital skills and confidence learning new systems;
• Reliability, organisation and willingness to learn;
• Previous experience in customer service, retail, a contact centre or administration can be helpful.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourageyou to still apply as you may be the right candidate for this roleor anotheropportunity.

What's in it for you

• HybridWorkModel - Flexible hybrid work model with 8-10 in‑office days permonth, managedby team leaders;
• VodafoneProductsandServices - Employeesget a mobile phone, free communication plan, data card, and various discounts on services and products;
• Recognition -Recognition programs for innovative, creative, high‑potential employeeed and exemplary behaviors;
• HealthandWell‑being -Well‑beingProgramoffers nutrition and psychological consultations, webinars, workshops, and discount on various services ;
• Learning - Access to Communities of Practice and a customizable digital training platform with high-quality content (namely Harvard Business Publishing, Skillsoft and Speexx);
• Local and International Mobility - Internal recruitment with local and international rotation opportunities across departments and roles.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it’s lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.