Luxury Hotel Director - Forbes 5-Star Leader

Silversea; Lisboa; Sur place; EUR 70 000 - 100 000; Plein temps

Résumé du poste

Silversea is seeking an experienced hotel operations leader for onboard luxury cruise operations. The role focuses on delivering Forbes 5-star service culture across multi-outlet environments with strong guest-experience leadership.

Candidates should bring 6–8 years in luxury hotel operations, at least 5 years in management, and fluent English. Cruise industry experience is an asset but not mandatory; additional language skills are welcome.

Qualifications

• Minimum 6-8 years in luxury hotel operations with at least 5 years in a management role
• Strong leadership, attention to detail, and guest experience focus
• Cruise line experience is an advantage but not required
• Excellent fluent English (verbal and written); additional languages are assets

Responsabilités

• Take responsibility for all aspects of hotel operations to ensure optimum guest satisfaction and a welcoming, efficient guest service experience
• Embrace Forbes Standard and train crew to meet Forbes 5-star requirements and ship readiness
• Resolve onboard challenges and ensure issues are solved onboard
• Lead daily morning meetings, mentor heads of departments, identify training needs and talent development
• Participate in weekly public health inspections and ensure corrective actions are completed

Connaissances

Leadership

Attention to detail

Guest experience focus

English fluency

Additional languages an asset

Description du poste

Silversea is seeking an experienced hotel operations leader for onboard luxury cruise operations. The role focuses on delivering Forbes 5-star service culture across multi-outlet environments with strong guest-experience leadership.

Candidates should bring 6–8 years in luxury hotel operations, at least 5 years in management, and fluent English. Cruise industry experience is an asset but not mandatory; additional language skills are welcome.