Luxury Front Office Leader — Elevate Guest Experience

Minor Hotels; Lisboa; Presencial; EUR 45 000 - 60 000; Tempo integral

Resumo da oferta

Tivoli Hotels & Resorts, part of Minor Hotels, seeks a Front Office Manager in Lisbon to lead a high-performing team and deliver personalised guest journeys across luxury properties. The role requires strong leadership, a passion for hospitality, and fluency in Portuguese and English to uphold brand standards from check-in to check-out.

The successful candidate will oversee arrivals and departures, ensure seamless guest experiences, and coach front desk colleagues to deliver outstanding service

Qualificações

• Strong leadership and team-management skills.
• Fluency in Portuguese and English required.
• Experience in international luxury hospitality settings.

Responsabilidades

• Lead a high-performing front office team and ensure personalised guest journeys.
• Oversee arrivals, departures and guest experiences from check-in to check-out.
• Uphold brand standards across luxury properties in Lisbon.

Conhecimentos

Leadership

Guest Experience

Portuguese

English

Descrição da oferta de emprego

Tivoli Hotels & Resorts, part of Minor Hotels, seeks a Front Office Manager in Lisbon to lead a high-performing team and deliver personalised guest journeys across luxury properties. The role requires strong leadership, a passion for hospitality, and fluency in Portuguese and English to uphold brand standards from check-in to check-out.

The successful candidate will oversee arrivals and departures, ensure seamless guest experiences, and coach front desk colleagues to deliver outstanding service