Customer Delight Ops Pro - Lisbon

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Job summary

Cross Border Talents is seeking an Operations Customer Expert to support small and medium-sized businesses using digital advertising solutions in Lisbon, Portugal. This is a full-time, on-site role with a 40-hour week and rotating shifts, backed by a structured onboarding and intensive training program.

You will assist customers via chat, email, and phone, provide pre-sales and post-sales support, help users understand advertising tools, troubleshoot issues, and maintain high-quality service

Qualifications

• Legal authorization to work in Portugal and reside in Lisbon.
• On-site full-time role located in Lisbon.
• Willingness to work rotating shifts.
• Structured onboarding and intensive training provided.

Responsibilities

• Support business customers through chat, email, and phone.
• Provide pre-sales and post-sales assistance.
• Help customers understand advertising products, tools, and features.
• Troubleshoot issues and guide customers toward practical solutions.
• Handle sensitive information responsibly.
• Create positive customer experiences through empathy and clear communication.

Skills

English Proficiency (C1+)

Communication skills

Empathy

De-escalation

Willingness to learn

Collaborative teamwork

Job description

Cross Border Talents is seeking an Operations Customer Expert to support small and medium-sized businesses using digital advertising solutions in Lisbon, Portugal. This is a full-time, on-site role with a 40-hour week and rotating shifts, backed by a structured onboarding and intensive training program.

You will assist customers via chat, email, and phone, provide pre-sales and post-sales support, help users understand advertising tools, troubleshoot issues, and maintain high-quality service