Lisbon Onsite: E-commerce Support Specialist

Cbt; Lisboa; Presencial; EUR 12 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance bonus

Holiday & Christmas allowances

Private Health Insurance

Career growth opportunities

Resumo da oferta

Cbt is hiring a Customer Support Specialist (E-commerce) for onsite work in Lisbon, Portugal. This role focuses on managing the full lifecycle of customer orders, from initial contact to resolution, while maintaining high service standards and data privacy.

You will handle inquiries via phone, email, and chat, coordinate with couriers and banks, and contribute to continuous improvement of customer experience in a fast-paced, international setting.

Qualificações

• Italian language near native level and English (B2 or higher) written and spoken.
• Strong communication and problem-solving skills.
• High attention to detail and accuracy.

Responsabilidades

• Manage end-to-end customer interactions (phone, email, chat) related to online orders.
• Handle delivery tracking, returns, refunds, payment queries, and shipping investigations.
• Review and process order-related data and business requests.
• Collaborate with couriers, financial institutions, and internal teams.
• Ensure strict compliance with PCI & GDPR policies.
• Analyze and resolve complex cases, escalating when necessary.
• Contribute to continuous improvement of customer experience and team performance.

Conhecimentos

Italian language

English language

Strong communication

Ferramentas

SAP

Descrição da oferta de emprego

Cbt is hiring a Customer Support Specialist (E-commerce) for onsite work in Lisbon, Portugal. This role focuses on managing the full lifecycle of customer orders, from initial contact to resolution, while maintaining high service standards and data privacy.

You will handle inquiries via phone, email, and chat, coordinate with couriers and banks, and contribute to continuous improvement of customer experience in a fast-paced, international setting.