Italian E-commerce Support Specialist - End-to-End Orders

Cbt; Lisboa; Presencial; EUR 15 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance bonus

Holiday allowances

Private Health Insurance

Career growth opportunities

Resumo da oferta

CBT in Lisbon is seeking a Support Specialist to manage full lifecycle of customer orders in a fast-paced, international e-commerce environment. You will handle inquiries via phone, email and chat while ensuring high service standards and data security.

You will work cross-functionally with couriers and financial institutions, review order data, and contribute to continuous improvements. Fluency in Italian and English is required, with a KPI-driven, detail-oriented mindset.

Qualificações

• Italian language near-native and English at least B2, both written and spoken.
• Strong communication and problem-solving skills essential.
• Attention to detail and ability to handle sensitive data.

Responsabilidades

• Manage end-to-end customer interactions (phone, email, chat) related to online orders.
• Handle delivery tracking, returns, refunds, payment queries and shipping investigations.
• Review and process order-related data and business requests.
• Collaborate with couriers, financial institutions and internal teams.
• Ensure PCI & GDPR compliance.
• Analyze and resolve complex cases, escalating when necessary.
• Contribute to continuous improvement of customer experience and team performance.

Conhecimentos

Italian (native)

English (B2+)

Strong communication

Problem-solving

Attention to detail

Independent work

Confidential data handling

KPI-driven mindset

Team player

Ferramentas

SAP

Descrição da oferta de emprego

CBT in Lisbon is seeking a Support Specialist to manage full lifecycle of customer orders in a fast-paced, international e-commerce environment. You will handle inquiries via phone, email and chat while ensuring high service standards and data security.

You will work cross-functionally with couriers and financial institutions, review order data, and contribute to continuous improvements. Fluency in Italian and English is required, with a KPI-driven, detail-oriented mindset.