Italian-Speaking E‑Commerce Support Specialist — Lisbon

CBT; Lisboa; Presencial; EUR 11 613 - 13 845; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Company apartment

Performance bonus

Holiday & Christmas allowances

Food Allowance

Private Health Insurance

Career growth opportunities

Resumo da oferta

CBT is searching for a Customer Support Specialist in Lisbon. In this full-time role, you will manage customer interactions regarding online orders, ensuring top-tier service and compliance with data policies.

The ideal candidate should be proficient in Italian and English, possess strong communication skills, and be KPI-driven. Competitive salary options include up to 1,240.66€ gross/month and benefits like private health insurance and bonuses.

Qualificações

• Proficient in Italian and English for customer interactions.
• Ability to manage sensitive data confidently.
• Experience with customer support or e-commerce is advantageous.

Responsabilidades

• Manage customer interactions across various channels.
• Handle delivery tracking, returns, and payment queries.
• Collaborate with couriers and internal teams for issue resolution.

Conhecimentos

Italian (near native)

English (B2 or higher)

Strong communication skills

Problem-solving skills

Attention to detail

Ferramentas

SAP

Descrição da oferta de emprego

CBT is searching for a Customer Support Specialist in Lisbon. In this full-time role, you will manage customer interactions regarding online orders, ensuring top-tier service and compliance with data policies.

The ideal candidate should be proficient in Italian and English, possess strong communication skills, and be KPI-driven. Competitive salary options include up to 1,240.66€ gross/month and benefits like private health insurance and bonuses.