Lisbon On-Site Tech Support Specialist

Cross Border Talents; Lisboa; Presencial; EUR 19 000 - 27 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon, Portugal is sourcing a frontline support specialist to handle customer inquiries across phone, chat, and email. The role focuses on keeping case notes up-to-date, flagging recurring issues for root-cause resolution, and delivering high-quality service without compromising on accuracy.

The position requires clear, professional communication and being reasonably tech-savvy, with a willingness to learn new internal systems.

Qualificações

• Some prior customer-facing experience is a plus, though not essential.
• Able to stay organized when handling multiple cases at once.
• Reasonably tech-comfortable - happy learning new internal systems.
• Clear, professional communication style, written and verbal.

Responsabilidades

• Keep internal systems and case notes accurate and current.
• Flag recurring issues so they can be addressed at the source.
• Resolve issues efficiently without cutting corners on quality.
• Respond to customer questions across phone, chat, and/or email.

Conhecimentos

Customer-facing experience

Tech-savvy

Descrição da oferta de emprego

Cross Border Talents in Lisbon, Portugal is sourcing a frontline support specialist to handle customer inquiries across phone, chat, and email. The role focuses on keeping case notes up-to-date, flagging recurring issues for root-cause resolution, and delivering high-quality service without compromising on accuracy.

The position requires clear, professional communication and being reasonably tech-savvy, with a willingness to learn new internal systems.