Customer Support Specialist

Cbt; Lisboa; Presencial; EUR 12 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance bonus

Holiday & Christmas allowances

Private Health Insurance

Career growth opportunities

Resumo da oferta

Cbt is hiring a Customer Support Specialist (E-commerce) for onsite work in Lisbon, Portugal. This role focuses on managing the full lifecycle of customer orders, from initial contact to resolution, while maintaining high service standards and data privacy.

You will handle inquiries via phone, email, and chat, coordinate with couriers and banks, and contribute to continuous improvement of customer experience in a fast-paced, international setting.

Qualificações

• Italian language near native level and English (B2 or higher) written and spoken.
• Strong communication and problem-solving skills.
• High attention to detail and accuracy.

Responsabilidades

• Manage end-to-end customer interactions (phone, email, chat) related to online orders.
• Handle delivery tracking, returns, refunds, payment queries, and shipping investigations.
• Review and process order-related data and business requests.
• Collaborate with couriers, financial institutions, and internal teams.
• Ensure strict compliance with PCI & GDPR policies.
• Analyze and resolve complex cases, escalating when necessary.
• Contribute to continuous improvement of customer experience and team performance.

Conhecimentos

Italian language

English language

Strong communication

Ferramentas

SAP

Descrição da oferta de emprego

Customer Support Specialist (E-commerce) – Onsite Portugal

Lisbon | Full-time | Start Date: 20 July 2026

Ready to build a career in a fast-paced, international environment?

Join a dynamic support team at the heart of the e-commerce experience. This is more than a customer service role—you'll be the key player ensuring seamless online journeys, solving real-time challenges, and delivering exceptional service that truly makes an impact.

Your Mission

As a Support Specialist, you'll manage the full lifecycle of customer orders while maintaining top-tier service standards. You'll handle sensitive data, collaborate across teams, and solve complex issues with precision and speed.

What You'll Do

• Manage end-to-end customer interactions (phone, email, chat) related to online orders
• Handle delivery tracking, returns, refunds, payment queries, and shipping investigations
• Review and process order-related data and business requests
• Collaborate with couriers, financial institutions, and internal teams
• Ensure strict compliance with PCI & GDPR policies
• Analyze and resolve complex cases, escalating when necessary
• Contribute to continuous improvement of customer experience and team performance

What You Bring

We're looking for driven individuals who thrive under pressure and care about the details that matter.

• Italian (near native) + English (B2 or higher) – written & spoken
• Strong communication and problem-solving skills
• High attention to detail and accuracy
• Ability to work independently and make confident decisions
• Comfortable handling sensitive/confidential data
• KPI-driven mindset with a proactive attitude
• Team player with strong collaboration skills

Nice to have:

• Experience with SAP or back-office tools
• Previous customer support or e-commerce experience

Training & Onboarding

We set you up for success from day one:

Fully paid training (15–20 working days)
Monday–Friday | 09:00 – 18:00 (incl. holidays)
Training conducted in English
Includes customer management across phone, email & chat
Hands-on learning + independent task execution

Working Schedule

40 hours/week (8h/day + 1h lunch)
Rotational shifts: Monday to Sunday
Operating hours: 07:00 – 00:00
Flexibility required (including occasional overtime based on volume)

What's in It for You

You can choose your package:

Performance bonus

Holiday & Christmas allowances included

Private Health Insurance

Career growth opportunities in an international environment

Hiring Process

Application Review
Online Language Assessment
Interview with the Client