Lisbon Onsite Customer Support Specialist

CallForTalents; Lisboa; On-site; EUR 14,000 - 21,000; Full time

Job summary

CallForTalents in Lisbon, Portugal is seeking a Customer Service Representative to join onsite. You will be the first point of contact for customers, delivering friendly, professional support by phone, email, and chat.

The role emphasizes empathy, problem solving, and accurate record-keeping, with a focus on de-escalation and building positive customer experiences. English fluency at C1 is required, and you will collaborate with colleagues across departments to ensure satisfaction.

Qualifications

• Fluent English skills (C1 level) with exceptional verbal and written communication abilities.
• Empathetic, patient, and genuinely helpful attitude.
• Strong interpersonal and communication skills.
• Excellent team player with a collaborative mindset.
• Ability to manage difficult conversations and de-escalate challenging situations.
• Comfortable handling confidential and sensitive customer information.
• Quick learner with ability to adapt to new tools, systems, and processes.
• Ability to work onsite in Lisbon, Portugal.

Responsibilities

• Handle inquiries via phone, email, and/or chat.
• Provide accurate, timely customer assistance.
• Understand customer needs and offer appropriate solutions.
• De-escalate challenging situations with empathy and professionalism.
• Use effective communication and maintain accurate records.
• Follow company procedures, quality standards, and service guidelines.
• Collaborate with colleagues and other departments to ensure customer satisfaction.

Skills

Fluent English (C1)

Job description

CallForTalents in Lisbon, Portugal is seeking a Customer Service Representative to join onsite. You will be the first point of contact for customers, delivering friendly, professional support by phone, email, and chat.

The role emphasizes empathy, problem solving, and accurate record-keeping, with a focus on de-escalation and building positive customer experiences. English fluency at C1 is required, and you will collaborate with colleagues across departments to ensure satisfaction.