Lisbon On-site Multilingual Customer Support Specialist

Cross Border Talents; Sintra; On-site; EUR 13,000 - 19,000; Full time

Job summary

Cross Border Talents is seeking a Customer Service Specialist on-site in Lisbon, Portugal, to be the first point of contact for customers, handling inquiries and delivering exceptional service in a dynamic, international environment.

The role requires multilingual capabilities (Italian/French/Dutch or English only) and English proficiency (B2+). You will work on-site in Lisbon with rotational shifts, weekends off, and a comprehensive onboarding program.

Qualifications

• Native or high fluency in Italian with strong English (B2+)
• Native or high fluency in French with strong English (B2+)
• Native or high fluency in Dutch with strong English (B2+)
• On-site work in Lisbon, Portugal.
• Ability to work rotational shifts Mon-Fri 07:30–20:00.
• Weekends off.
• Excellent listening and communication skills.

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and chat.
• Provide accurate and timely support to customer inquiries with professionalism and empathy.
• Manage and document customer interactions in the system.
• Collaborate with internal teams to resolve issues and ensure maximum customer satisfaction.

Skills

Italian language

French language

Dutch language

English language

Job description

Cross Border Talents is seeking a Customer Service Specialist on-site in Lisbon, Portugal, to be the first point of contact for customers, handling inquiries and delivering exceptional service in a dynamic, international environment.

The role requires multilingual capabilities (Italian/French/Dutch or English only) and English proficiency (B2+). You will work on-site in Lisbon with rotational shifts, weekends off, and a comprehensive onboarding program.