Lisbon On-Site Multilingual Customer Support Specialist

Cross Border Talents; Almada; On-site; EUR 16,000 - 22,000; Full time

Benefits offered by this job

Base salary

Bonus scheme

Weekends off

Onboarding program

Multicultural workplace

Job summary

Cross Border Talents is recruiting a Customer Service Specialist to be based on-site in Lisbon, Portugal. You will serve as the first point of contact for customers, handling inquiries, requests, and delivering excellent service in a dynamic, international environment.

Requirements include native or high fluency in Italian, plus strong English (B2+) and ideally fluency in French or Dutch. You will work rotational shifts Monday to Friday with weekends off, and benefit from a comprehensive

Qualifications

• Native or high fluency in Italian, French, or Dutch with strong English (B2+).
• On-site work in Lisbon, Portugal is required.
• Rotational shifts Monday to Friday (07:30 AM–08:00 PM).
• Weekends off as part of schedule.

Responsibilities

• Serve as the primary contact for customers via phone, email, and chat.
• Provide accurate, timely support with professionalism and empathy.
• Document and manage customer interactions in the system.

Skills

Italian

French

Dutch

English (B2+)

Job description

Cross Border Talents is recruiting a Customer Service Specialist to be based on-site in Lisbon, Portugal. You will serve as the first point of contact for customers, handling inquiries, requests, and delivering excellent service in a dynamic, international environment.

Requirements include native or high fluency in Italian, plus strong English (B2+) and ideally fluency in French or Dutch. You will work rotational shifts Monday to Friday with weekends off, and benefit from a comprehensive