Lisbon On-site: Multilingual CS Support (Weekends Off)

Cross Border Talents; Cascais; On-site; EUR 12,000 - 18,000; Full time

Job summary

Cross Border Talents is recruiting a Customer Service Specialist to join our on-site team in Lisbon. You will be the first point of contact for customers, handling inquiries, requests, and delivering exceptional service in an international environment.

The role requires native or near-native Italian, with strong English (B2+), and possibly French or Dutch; fluency in English alone is acceptable. Working hours are rotational from 07:30 to 20:00, Monday to Friday, with weekends off.

Qualifications

• Native or high fluency in Italian with strong English (B2+)
• Native or high fluency in French with strong English (B2+)
• Native or high fluency in Dutch with strong English (B2+)
• Or English alone is acceptable

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and chat.
• Provide accurate and timely support to customer inquiries with professionalism and empathy.
• Manage and document customer interactions in the system.
• Collaborate with internal teams to resolve issues and ensure customer satisfaction.

Skills

Italian fluency

French fluency

Dutch fluency

English proficiency

Job description

Cross Border Talents is recruiting a Customer Service Specialist to join our on-site team in Lisbon. You will be the first point of contact for customers, handling inquiries, requests, and delivering exceptional service in an international environment.

The role requires native or near-native Italian, with strong English (B2+), and possibly French or Dutch; fluency in English alone is acceptable. Working hours are rotational from 07:30 to 20:00, Monday to Friday, with weekends off.