Lisbon On-Site Customer Support Specialist - Multilingual

Cross Border Talents; Castelo; On-site; EUR 14,000 - 18,000; Full time

Benefits offered by this job

Competitive base salary

Monthly performance bonus

Weekends off

Onboarding and training

Job summary

We are recruiting on behalf of a leading global customer experience company for a Customer Service Specialist based on-site in Lisbon, Portugal. You will act as the first point of contact for customers, handling inquiries, managing requests, and delivering exceptional service in a dynamic, international environment.

Requirements include native or high fluency in Italian, strong English communication (B2+), and readiness to work on-site in Lisbon with rotational shifts from 07:30 to 20:00, Monday

Qualifications

• Native or high fluency in Italian with strong English (B2+).
• Also proficient in French or Dutch with strong English (B2+).
• Or English alone is acceptable.

Responsibilities

• Serve as the primary contact for customers via phone, email and chat.
• Provide accurate and timely support to inquiries with professionalism and empathy.
• Document and manage customer interactions in the system.
• Collaborate with internal teams to resolve issues and ensure customer satisfaction.

Skills

Italian fluency

English proficiency

French proficiency

Dutch proficiency

Job description

We are recruiting on behalf of a leading global customer experience company for a Customer Service Specialist based on-site in Lisbon, Portugal. You will act as the first point of contact for customers, handling inquiries, managing requests, and delivering exceptional service in a dynamic, international environment.

Requirements include native or high fluency in Italian, strong English communication (B2+), and readiness to work on-site in Lisbon with rotational shifts from 07:30 to 20:00, Monday