Lisbon On-site Customer Expert for SMB Digital Ads

Cross Border Talents; Odivelas; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary package

Health & Dental insurance

Monthly meal allowance

Holiday & Christmas bonuses

Job summary

A leading digital advertising firm is seeking a Customer Expert to support small and medium-sized businesses using a premier online platform. Join a supportive team in Lisbon, where you will be the main advisor for SMBs. Responsibilities include customer support through various channels and driving customer satisfaction. Ideal candidates will be fluent in English and possess strong communication skills. This on-site role offers a competitive salary and several perks.

Qualifications

• Must be a natural communicator with patience and problem-solving skills.
• Holder of an EU passport or valid Portuguese residence card.
• Eager to learn and master new tools and platforms.

Responsibilities

• Be the go-to advisor for SMBs using digital advertising solutions.
• Support customers before and after their purchases through chat, email, and phone.
• Help clients unlock the full potential of self-service advertising tools.

Skills

Fluent English (C1 and higher)

Empathy

Problem-solving skills

Team player

Job description

A leading digital advertising firm is seeking a Customer Expert to support small and medium-sized businesses using a premier online platform. Join a supportive team in Lisbon, where you will be the main advisor for SMBs. Responsibilities include customer support through various channels and driving customer satisfaction. Ideal candidates will be fluent in English and possess strong communication skills. This on-site role offers a competitive salary and several perks.