Lisbon Social Media Ads Customer Expert (On-site)

Cross Border Talents; Almada; On-site; EUR 21,000 - 28,000; Full time

Benefits offered by this job

Competitive salary package

Extra payment for public holidays and late hours

Monthly meal allowance

Health & Dental insurance

Holiday & Christmas bonuses

Path to permanence after 2 years

Job summary

A leading customer support firm is looking for a Customer Expert to assist small and medium-sized businesses using digital advertising solutions. The role requires fluent English communication and the ability to support customers through chat, email, and phone in a vibrant Lisbon office. Ideal candidates are those currently residing in Lisbon, ready to deliver outstanding customer experiences and thrive in a dynamic environment. A competitive salary and various perks are offered.

Qualifications

• Experience in customer service roles, preferably in a digital environment.
• Excellent written and verbal English communication skills.
• Ability to handle sensitive situations with professionalism.

Responsibilities

• Be the primary advisor for SMBs using digital advertising solutions.
• Support customers via chat, email, and phone.
• Help clients utilize self-service advertising tools effectively.

Skills

Fluent English (C1 and higher)

Strong communication skills

Empathy and patience

Problem-solving skills

Ability to adapt quickly

Job description

A leading customer support firm is looking for a Customer Expert to assist small and medium-sized businesses using digital advertising solutions. The role requires fluent English communication and the ability to support customers through chat, email, and phone in a vibrant Lisbon office. Ideal candidates are those currently residing in Lisbon, ready to deliver outstanding customer experiences and thrive in a dynamic environment. A competitive salary and various perks are offered.