Insurance Support Agent | Romanian/English | Lisbon

Cross Border Talents; Amadora; On-site; EUR 10,000 - 12,000; Full time

Benefits offered by this job

Meal allowance

Private health insurance

22 days annual leave

Job summary

Cross Border Talents in Lisbon, Portugal is seeking an Insurance Customer Service specialist to assist Romanian and English speaking clients by phone and email. You will address questions on policies, terms, and coverage, and help with cancellations.

You will also support brokers with inquiries and direct them to the right information. The role offers a competitive monthly salary with benefits, a 14-installment pay structure, meal allowance, private health insurance from day one, and 22 days of

Qualifications

• Romanian at C2 level and English at B2 level or above.
• Previous experience in insurance customer service.
• Strong communication and interpersonal skills.
• Customer-oriented approach and professional attitude.
• Good problem-solving skills.

Responsibilities

• Provide customer support in Romanian and English via phone and email.
• Answer questions about insurance products, policy terms and coverage.
• Assist customers with policy-related requests, including cancellations.
• Support insurance brokers by responding to enquiries and directing them to information.
• Handle customer requests efficiently and provide suitable solutions.
• Use digital tools and internal platforms to manage customer interactions.
• Follow established procedures and maintain high standards of customer service.

Skills

Romanian (C2)

English (B2+)

Strong communication

Job description

Cross Border Talents in Lisbon, Portugal is seeking an Insurance Customer Service specialist to assist Romanian and English speaking clients by phone and email. You will address questions on policies, terms, and coverage, and help with cancellations.

You will also support brokers with inquiries and direct them to the right information. The role offers a competitive monthly salary with benefits, a 14-installment pay structure, meal allowance, private health insurance from day one, and 22 days of