Lisbon Insurance CSR — Romanian Speaker, 14 Salaries

Closerhire; Lisboa; On-site; EUR 11,000 - 14,000; Full time

Benefits offered by this job

14 Salaries a Year

Accommodation Provided

Private Health Cover

Paid Training

Job summary

CloserHire is seeking a Romanian-speaking Customer Service Representative for an insurance-related project in Lisbon, Portugal. This full-time, on-site role offers a unique package including 14 salaries a year, accommodation and private health cover, plus paid training and a clear path for career development.

You will handle customer inquiries, process policy changes, and support claims in a fast-paced multicultural environment. Fluency in Romanian (C2) and English (B2) is required.

Qualifications

• Native-level Romanian (C2) and English (B2) proficiency.
• Strong written and verbal communication skills.
• Experience in customer service is a plus.

Responsibilities

• Handle incoming calls and chats from customers with inquiries about insurance policies.
• Process service requests in the policy administration system.
• Compose and send responses to emails and letters with contract documents and policy information.
• Manage policy changes, including updating payment methods.
• Support customers with claims submissions and policy cancellations.
• Maintain high service quality and meet client performance targets.

Skills

Romanian C2

English B2

Customer service

Teamwork

Communication

Job description

CloserHire is seeking a Romanian-speaking Customer Service Representative for an insurance-related project in Lisbon, Portugal. This full-time, on-site role offers a unique package including 14 salaries a year, accommodation and private health cover, plus paid training and a clear path for career development.

You will handle customer inquiries, process policy changes, and support claims in a fast-paced multicultural environment. Fluency in Romanian (C2) and English (B2) is required.