Italian-Speaking CSR — Lisbon Relocation Paid + 14 Salaries

CloserHire; Lisboa; Presencial; EUR 13.000 - 15.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site Lisbon location

Paid training

Bonus incentives

Referral bonus

Career development

Language courses

Learning platforms

Multicultural environment

Descripción de la vacante

CloserHire is recruiting an Italian-speaking Customer Service Representative in Lisbon to support clients with insurance policies, inquiries, claims and changes. You will work within a fast-paced, multicultural team in a central Lisbon location.

The role involves handling calls/chats, processing service requests, and communicating clearly with clients. On-site position with paid training and opportunities for bonuses and professional development.

Formación

• Eligible to work in Portugal.
• Proactive and motivated to maintain a high standard of performance.
• Comfortable working in a team-oriented environment.
• Professional, diplomatic, and solution-oriented approach to handling customer queries.
• Strong written and verbal communication skills.
• Native-level fluency in Italian (C2) and proficient in English (B2).

Responsabilidades

• Handle incoming calls and chats from customers with inquiries about insurance policies.
• Process service requests in the client’s policy administration system and respond to emails and letters.

Conocimientos

Customer service

Teamwork

Communication

Problem solving

English proficiency

Italian fluency

Descripción del empleo

CloserHire is recruiting an Italian-speaking Customer Service Representative in Lisbon to support clients with insurance policies, inquiries, claims and changes. You will work within a fast-paced, multicultural team in a central Lisbon location.

The role involves handling calls/chats, processing service requests, and communicating clearly with clients. On-site position with paid training and opportunities for bonuses and professional development.