Lisbon: English B2B Ad Support - 14 Salaries + €2k Sign-on

Closerhire; Lisboa; On-site; EUR 15,000 - 19,000; Full time

Benefits offered by this job

Welcome bonus

14 salaries/year

Private health cover

Paid training

Job summary

CloserHire in Lisbon is seeking an English-speaking B2B Advertising Support Specialist to assist advertisers with troubleshooting, platform guidance, and optimization insights. You will ensure a seamless user experience across email and chat.

Daily responsibilities include diagnosing campaign issues, collaborating with internal teams, and delivering timely, accurate updates to maintain high customer satisfaction.

Qualifications

• Willingness to learn and develop in a fast-paced environment.
• Experience in customer support or advertising context is a plus.
• Familiarity with digital advertising and social media platforms is beneficial.

Responsibilities

• Provide end-to-end troubleshooting for advertising products via email and chat.
• Diagnose issues with campaigns, tools, and product features, and escalate when needed.
• Collaborate with Product, Operations & Engineering to resolve queries quickly.
• Educate advertisers on features and best practices, aiming for high satisfaction.
• Identify opportunities to improve the user experience from day one.

Skills

Proactive attitude

Team player

Analytical skills

Attention to detail

Customer-oriented

Experience in contact centre

Digital advertising basics

Social media familiarity

Tech company experience

Education

Degree in Marketing or related field

Job description

CloserHire in Lisbon is seeking an English-speaking B2B Advertising Support Specialist to assist advertisers with troubleshooting, platform guidance, and optimization insights. You will ensure a seamless user experience across email and chat.

Daily responsibilities include diagnosing campaign issues, collaborating with internal teams, and delivering timely, accurate updates to maintain high customer satisfaction.