Lisbon English Customer Service Pro — Paid Training

Cross Border Talents; Lisboa; Sur place; EUR 16 000 - 22 000; Plein temps

Avantages offerts par ce poste

Paid training

Career development

Multicultural environment

Team leader support

Résumé du poste

Cross Border Talents in Lisbon, Portugal is hiring English-speaking customer service representatives to support an international client. You will handle inbound and outbound contacts with care and accuracy, using English daily to resolve inquiries.

The role demands a professional, friendly communication style and the ability to work with multiple systems. Training, team guidance, and career progression are offered in a multicultural environment.

Qualifications

• Fluent English required.
• Strong written and spoken communication.
• Professional, friendly demeanor.
• Comfort with multiple systems and tools.
• Reliable and detail-oriented.

Responsabilités

• Answer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Connaissances

Fluent English

Clear communication

Customer service

Tech savvy

Team player

Calm under pressure

Multitasking

Description du poste

Cross Border Talents in Lisbon, Portugal is hiring English-speaking customer service representatives to support an international client. You will handle inbound and outbound contacts with care and accuracy, using English daily to resolve inquiries.

The role demands a professional, friendly communication style and the ability to work with multiple systems. Training, team guidance, and career progression are offered in a multicultural environment.