Lisbon English Chat & Email Support — Paid Onboarding

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Paid onboarding

Meal vouchers

Path to team lead roles

Job summary

Cross Border Talents is seeking English-speaking Customer Care Specialists in Lisbon to respond to written enquiries via chat and email. You will reply in a warm, professional tone and resolve as much as possible in a single reply.

When cases are too complex, you will escalate with a clear summary and maintain detailed notes in our CRM. You will contribute to a shared library of replies used by the team.

Qualifications

• Fluent English at C1 level or higher.
• Strong written English with good spelling and grammar.
• Able to handle several conversations at once.
• Shifts include weekends.

Responsibilities

• Answer written enquiries across chat and email.
• Escalate complex cases with a clear summary.
• Keep detailed notes in our CRM.
• Help maintain a shared library of replies.

Skills

Fluent English

Strong written English

Typing speed

Multitasking

Job description

Cross Border Talents is seeking English-speaking Customer Care Specialists in Lisbon to respond to written enquiries via chat and email. You will reply in a warm, professional tone and resolve as much as possible in a single reply.

When cases are too complex, you will escalate with a clear summary and maintain detailed notes in our CRM. You will contribute to a shared library of replies used by the team.