Lisbon English Customer Care Specialist - Chat & Email

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 10,000 - 13,000; Full time

Benefits offered by this job

Paid onboarding

Meal vouchers

Path to team lead roles

Job summary

Savior Artigos Texteis Lda in Lisbon is seeking English-speaking Customer Care Specialists to answer written inquiries across chat and email. You will respond warmly and professionally to orders, accounts, billing questions, and technical issues to help resolve most issues in a single reply.

If a case is too complex to close, you will escalate with a clear summary to the right team. You will maintain detailed CRM notes and contribute to a shared library of replies used by the team.

Qualifications

• Fluent English at C1 level or higher.
• Excellent written English, spelling and grammar.
• Ability to type fast and accurately.

Responsibilities

• Answer written inquiries across chat and email.
• Provide warm, professional responses and resolve issues in one reply.
• Escalate complex cases with a clear summary to the appropriate team.

Skills

Fluent English

Strong writing

Typing speed

Multitasking

Job description

Savior Artigos Texteis Lda in Lisbon is seeking English-speaking Customer Care Specialists to answer written inquiries across chat and email. You will respond warmly and professionally to orders, accounts, billing questions, and technical issues to help resolve most issues in a single reply.

If a case is too complex to close, you will escalate with a clear summary to the right team. You will maintain detailed CRM notes and contribute to a shared library of replies used by the team.