Bilingual Customer Support Specialist (EN/ES) - Lisbon

Savior Artigos Texteis Lda; Lisboa; Presencial; EUR 14.000 - 20.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Supportive team leader

Career development

Multicultural environment

Descripción de la vacante

Savior Artigos Texteis Lda in Lisbon is hiring customer service representatives for a multilingual team supporting an international client. You will handle inbound and outbound customer contacts, resolve questions with care and accuracy, and use your Spanish and English language skills daily.

This on-site role offers paid training, strong leadership support, clear quality guidance, and opportunities for career progression in a friendly, multicultural environment.

Formación

• Fluent level in Spanish and English.
• Excellent written and spoken command of the languages listed in this advert.
• Professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.

Responsabilidades

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Conocimientos

Fluent Spanish and English

Descripción del empleo

Savior Artigos Texteis Lda in Lisbon is hiring customer service representatives for a multilingual team supporting an international client. You will handle inbound and outbound customer contacts, resolve questions with care and accuracy, and use your Spanish and English language skills daily.

This on-site role offers paid training, strong leadership support, clear quality guidance, and opportunities for career progression in a friendly, multicultural environment.