English Retention & Care Specialist | Lisbon

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Retention incentives

Negotiation training

Job summary

Savior Artigos Texteis Lda in Lisbon is seeking a Retention & Customer Care Advisor to support customers considering cancellation or plan changes. You will listen, explain options, and propose a solution that fits their needs, using empathy and sound judgement.

You will record every outcome in our CRM and maintain respectful conversations, even with frustrated customers. The role includes working with rotating shifts and achieving target-driven results.

Qualifications

• Fluent English at C1 level or higher. This is the minimum requirement for the role.

Responsibilities

• Listen to why the customer wants to cancel or change plan.
• Explain available options and propose solutions that meet real needs.
• Record every outcome in the CRM and support product and pricing insights.

Skills

Fluent English (C1)

Job description

Savior Artigos Texteis Lda in Lisbon is seeking a Retention & Customer Care Advisor to support customers considering cancellation or plan changes. You will listen, explain options, and propose a solution that fits their needs, using empathy and sound judgement.

You will record every outcome in our CRM and maintain respectful conversations, even with frustrated customers. The role includes working with rotating shifts and achieving target-driven results.