Lisbon: Bilingual Operations & Support Specialist

CBT; Lisboa; Presencial; EUR 10 000 - 14 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Holiday allowance

Christmas allowance

Meal allowance

Portuguese employment contract

Contract extension potential

Resumo da oferta

CBT in Lisbon, Portugal is hiring an Operations Customer Expert to be the first point of contact for customers, resolving questions and delivering an outstanding experience. You will handle account management, billing and technical issues, while promoting products and services.

This role requires fluent Spanish (Castilian) and English, excellent communication, and a customer-focused problem-solving mindset. You will work in a fast-paced, multicultural environment with rotational shifts.

Qualificações

• Fluent/native Spanish (Castilian) required.
• English at least B1+.
• Excellent communication and interpersonal skills.
• Customer-focused with a problem-solving mindset.
• Comfortable with technology and digital platforms.
• Flexibility to work rotational shifts.

Responsabilidades

• Provide professional and empathetic customer support
• Assist customers with account management, billing, and technical issues
• Provide accurate information about products, services, and features
• Identify customer needs and offer effective solutions
• Resolve customer inquiries efficiently
• Maintain high customer satisfaction and quality standards
• Work in a fast-paced, multicultural environment

Conhecimentos

Spanish (Castilian)

English (B1+)

Communication skills

Customer-focused

Problem-solving

Descrição da oferta de emprego

CBT in Lisbon, Portugal is hiring an Operations Customer Expert to be the first point of contact for customers, resolving questions and delivering an outstanding experience. You will handle account management, billing and technical issues, while promoting products and services.

This role requires fluent Spanish (Castilian) and English, excellent communication, and a customer-focused problem-solving mindset. You will work in a fast-paced, multicultural environment with rotational shifts.