Spanish Market Operations Support Expert – Lisbon Onsite

CBT; Lisboa; Presencial; EUR 12 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance from day one

Holiday and Christmas allowances

Paid meal allowance

Portuguese employment contract

Initial 12-month contract

Resumo da oferta

CBT in Lisbon, Portugal is seeking an Operations Customer Expert to be the first point of contact for customers. You will resolve questions and provide an exceptional customer experience in a multilingual, multicultural environment.

The role covers account management, billing, and technical issues, requiring Spanish and English proficiency, excellent communication, and a customer-focused mindset. Onsite work with a 40-hour week and rotating shifts is offered.

Qualificações

• Fluent/native Spanish (Castilian) is required.
• English proficiency at B1+ is required.
• Excellent written and spoken communication skills.
• Customer-focused with a problem-solving mindset.
• Comfortable using technology and digital platforms.
• Flexible to work rotational shifts.

Responsabilidades

• Provide professional and empathetic customer support.
• Assist customers with account management, billing, and technical issues.
• Provide accurate information about products, services, and features.
• Identify customer needs and offer effective solutions.
• Resolve inquiries efficiently and maintain high satisfaction.
• Work in a fast-paced, multicultural environment.

Conhecimentos

Spanish

English (B1+)

Communication

Customer-focused

Problem-solving

Tech-savvy

Flexible shifts

Descrição da oferta de emprego

CBT in Lisbon, Portugal is seeking an Operations Customer Expert to be the first point of contact for customers. You will resolve questions and provide an exceptional customer experience in a multilingual, multicultural environment.

The role covers account management, billing, and technical issues, requiring Spanish and English proficiency, excellent communication, and a customer-focused mindset. Onsite work with a 40-hour week and rotating shifts is offered.