Bilingual Spanish-English CSR – Lisbon, Growth & Bonus

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary package

Performance-based bonus system

Structured training and onboarding

Career development opportunities

Supportive team culture

Job summary

CB Talents SP is looking for a Customer Service Representative to join their dynamic team in Lisbon, Portugal. The role involves handling customer inquiries via phone, email, and chat, ensuring a positive experience while maintaining service standards.

The ideal candidate must be fluent in Spanish at C1 level and English at B2 level, possess strong communication and problem-solving skills, and have a customer-focused mindset. Competitive salary, performance bonuses, and career development opportunities are offered.

Qualifications

• C1 level Spanish proficiency required.
• B2 level English proficiency required.
• Strong communication and problem-solving skills.
• Customer-focused mindset with attention to detail.

Responsibilities

• Handle customer inquiries via phone, email, and chat.
• Provide accurate and timely support to customers.
• Assist with resolving service-related questions.
• Escalate complex cases to appropriate teams.
• Maintain records of customer interactions.

Skills

Spanish proficiency (C1)

English proficiency (B2)

Strong communication skills

Problem-solving skills

Customer-focused mindset

Attention to detail

Job description

About the job Spanish English Customer Service Rep

We are currently looking for a Customer Service Representative to join an international team based in Lisbon, Portugal. This role is ideal for individuals who enjoy helping customers, solving problems, and delivering excellent service in a dynamic and multicultural environment.

As part of the team, you will support customers through various communication channels while ensuring a positive customer experience and maintaining high service standards.

What You Will Do

• Handle customer inquiries via phone, email, and chat in Spanish and English
• Provide accurate and timely support to customers
• Assist with resolving service-related questions and concerns
• Escalate complex cases to the appropriate teams when necessary
• Maintain accurate records of customer interactions
• Contribute to a high standard of customer satisfaction

Requirements

• Spanish proficiency at C1 level required
• English proficiency at B2 level required
• Currently based in Lisbon, Portugal
• Strong communication and problem-solving skills
• Customer-focused mindset and attention to detail
• Ability to work effectively in a structured environment
• Previous customer service experience is an advantage but not essential

What We Offer

• Competitive salary package
• Performance-based bonus system
• Structured training and onboarding
• Career development opportunities within an international environment
• Supportive and multicultural team culture

If you are interested in joining an international customer service team in Lisbon, we would be happy to hear from you.