Lisbon-Based English Ads Support Specialist

Innopath Consulting Lda; Lisboa; Presencial; EUR 22 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Variable productivity bonus

Holiday allowances

Meal allowance

Private health/dental insurance

On-site Lisbon

International environment

Training program

Career development

Resumo da oferta

Innopath Consulting Lda in Lisbon, Portugal, seeks an English-Speaking Ads Support Expert to assist users of an advertising platform connected to AI research and digital advertising. You will handle inquiries via email, chat, and phone, explain policies, and resolve issues to keep the advertising experience smooth.

The role includes initial training, a comprehensive benefits package, and the opportunity to work in a multicultural, international environment.

Qualificações

• Fluent English required.
• Strong written and verbal communication skills.
• Interest in digital advertising and online platforms.
• Strong problem-solving and troubleshooting abilities.
• Ability to explain technical or platform-related information clearly.
• Customer-focused and solution-oriented mindset.
• Good attention to detail when managing customer cases.
• Willingness to learn new software, tools, products, and processes.

Responsabilidades

• Provide professional customer support through email, chat, and phone.
• Investigate and resolve issues related to advertisements and advertising accounts.
• Assist users with payment-related inquiries and billing concerns.
• Support users experiencing account access or platform functionality issues.
• Explain advertising policies, account requirements, and platform guidelines.
• Troubleshoot issues affecting ad creation, publication, delivery, billing, and account performance.
• Guide users through platform features, tools, and processes.
• Help users resolve concerns independently whenever possible.
• Deliver clear, accurate, and customer-friendly solutions.
• Escalate complex cases to specialized teams when necessary.
• Ensure cases are properly documented and followed up.
• Manage customer cases efficiently with a strong focus on first-contact resolution.
• Maintain high-quality service and customer satisfaction standards.

Conhecimentos

Fluent English

Strong communication

Problem-solving

Troubleshooting

Customer-focused

Detail-oriented

Team player

Descrição da oferta de emprego

Innopath Consulting Lda in Lisbon, Portugal, seeks an English-Speaking Ads Support Expert to assist users of an advertising platform connected to AI research and digital advertising. You will handle inquiries via email, chat, and phone, explain policies, and resolve issues to keep the advertising experience smooth.

The role includes initial training, a comprehensive benefits package, and the opportunity to work in a multicultural, international environment.