English-Speaking Ads Support Expert

Cbtalents; Lisboa; Presencial; EUR 21 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Variable productivity bonus

Holiday allowance

Meal allowance

Private health insurance

On-site in Lisbon

International environment

AI/digital advertising project

Initial training

On-the-job training

Career development

Resumo da oferta

CBTalents in Lisbon, Portugal, is seeking an English-Speaking Ads Support Expert to join an international team. You will help users manage their advertising experience across email, chat, and phone, resolving issues related to ads, accounts, payments, and platform guidelines.

The role offers comprehensive training, a 24/7 project environment with rotating shifts, on-site work at TP Tejo, and a chance to develop expertise in AI-powered digital advertising while advancing your customer service

Qualificações

• Fluent English required.
• Strong written and verbal communication skills.
• Interest in digital advertising, online platforms, and AI.
• Problem-solving and troubleshooting abilities.
• Ability to explain technical information clearly.
• Customer-focused and solution-oriented mindset.

Responsabilidades

• Provide customer support via email, chat, and phone.
• Investigate and resolve ad-related issues and account problems.
• Assist users with payments and billing questions.
• Explain advertising policies and platform guidelines.
• Troubleshoot ad creation, delivery, and performance issues.
• Escalate complex cases to specialized teams when needed.
• Document cases and ensure timely follow-up.
• Strive for first-contact resolution and high customer satisfaction.

Conhecimentos

Fluent English

Strong communication

Problem-solving

Customer-focused

Attention to detail

Fast-paced environment

Descrição da oferta de emprego

Job Overview

Are you fluent in English, enjoy solving problems, and want to work in an environment connected to artificial intelligence and digital advertising?

We are looking for an English-Speaking Ads Support Expert to join an international team in Lisbon, Portugal. In this role, you will support users of an advertising platform connected to a leading AI research and deployment company, helping them manage their advertising experience and resolve a wide range of platform-related issues.

You will work across multiple support channels, including email, chat, and phone, providing clear guidance and effective solutions related to advertisements, ad accounts, payments, account access, and platform functionality.

What We Offer

• Variable productivity bonus available, based on individual monthly performance and according to the applicable employment conditions.
• Holiday and Christmas allowances according to the Portuguese employment conditions.
• Meal allowance provided.
• Private health and dental insurance available after signing the employment contract, subject to the applicable conditions.
• On-site position in Lisbon, Portugal.
• Opportunity to work in an international and multicultural environment.
• Professional experience in a project connected to artificial intelligence and digital advertising.
• Comprehensive initial training before starting the role.
• Training covering products, services, software, and customer management.
• Practical on-the-job training and independent application of acquired knowledge.
• Opportunity to develop technical troubleshooting, problem-solving, and customer service skills.
• Opportunity to gain experience supporting users of an innovative digital advertising platform.
• Possibility of long-term career development within the company.

Key Responsibilities

As part of the Ads Support team, you will help users manage their advertising experience by investigating issues, providing guidance, and delivering effective solutions.

Your responsibilities will include:

• Provide professional customer support through email, chat, and phone.
• Investigate and resolve issues related to advertisements and advertising accounts.
• Assist users with payment-related enquiries and billing concerns.
• Support users experiencing account access or platform functionality issues.
• Explain advertising policies, account requirements, and platform guidelines.
• Troubleshoot issues affecting ad creation, publication, delivery, billing, and account performance.
• Guide users through platform features, tools, and processes.
• Help users resolve concerns independently whenever possible.
• Deliver clear, accurate, and customer-friendly solutions.
• Escalate complex cases to specialized teams when necessary.
• Ensure cases are properly documented and followed up.
• Manage customer cases efficiently with a strong focus on first-contact resolution.
• Maintain high-quality service and customer satisfaction standards.

Requirements

• Fluent English proficiency.
• Strong written and verbal communication skills.
• Interest in digital advertising, online platforms, and artificial intelligence.
• Strong problem-solving and troubleshooting abilities.
• Ability to investigate issues and identify appropriate solutions.
• Comfortable supporting customers through email, chat, and phone.
• Ability to explain technical or platform-related information clearly.
• Customer-focused and solution-oriented mindset.
• Good attention to detail when managing customer cases.
• Ability to follow established policies, procedures, and platform guidelines.
• Comfortable working in a fast-paced and dynamic environment.
• Ability to work effectively both independently and as part of a team.
• Willingness to learn new software, tools, products, and processes.

Working Conditions

• On-site position in Lisbon, Portugal.
• Workplace located at TP Tejo.
• 40 hours per week.
• Daily working schedule of 8 hours, plus an additional lunch break.
• Project operates on a 24/7 schedule.
• Rotational shifts may apply.
• Work schedules are provided in advance to support planning and coordination.
• Portuguese public holidays apply.
• Employees working on Portuguese public holidays may receive a compensation day according to the project conditions.
• 22 days of annual holiday entitlement, according to Portuguese law.
• Initial training takes place before the start of the employment contract and covers the tools, products, services, and customer management processes required for the role.
• Successful completion of the training leads to the next stage of the employment process.

Ready to Support the Future of Digital Advertising?

If you are fluent in English, enjoy solving complex problems, and are interested in working at the intersection of AI, technology, and digital advertising, this could be an exciting next step in your career.

Join an international team in Lisbon, develop valuable expertise in customer support and digital platforms, and help users navigate the evolving world of AI-powered advertising.