Lisbon Aparthotel GM: Lead Operations & Growth

Wilde W A Co; Lisboa; Sur place; EUR 85 000 - 115 000; Plein temps

Avantages offerts par ce poste

Flexible working patterns

Bonus scheme

Discounted rates for stays

Refer and earn

Cycle to work

Education Support

Volunteer days

Employee Assistance Program

Elevate leadership program

Résumé du poste

Wilde is seeking an experienced General Manager to lead our Lisbon aparthotel, driving overall operations and profitability. You will collaborate with commercial and revenue teams to optimize performance and guest experience across front office, F&B, housekeeping, and maintenance.

The ideal candidate brings 3+ years in a senior hospitality role, strong leadership, strategic thinking, and a proven ability to motivate teams.

Qualifications

• Proven leadership experience and 3+ years in a similar level role, along with significant F&B experience.
• Demonstrated success in driving revenues through strategic management of commercial initiatives.
• Humble and approachable, fostering a positive and inclusive work environment.
• Forward-thinking and innovative, always looking for opportunities to improve operations.
• Self-motivated and able to inspire and lead the team effectively.
• Energetic, flexible, and adaptable to changing circumstances.
• Keen eye for detail and highly organized.
• Ability to adapt effectively and make decisions under pressure.
• Proficiency in engaging in strategic business discussions at a higher level.
• Demonstrable ability to motivate, appraise, support and challenge the team to deliver world-class results.
• Bachelor’s degree in Hospitality Management or related field preferred.

Responsabilités

• Support all HODs in all aspects of running the property, including front office, housekeeping, F&B, maintenance, sales and revenue.
• Ensure that all departments operate within the brand SOPs, monitoring and taking action to any feedback within a timely manner.
• Regularly evaluate individual and team performance against their goals to drive a high performance culture. Offer constructive feedback through on-the-job training, performance appraisals, one-on-one discussions, and team meetings.
• Produce forecasts for revenues and costs and monitor that these are within budgetary constraints and communicate to the EOD any shortcomings as soon as possible.
• Ensure the hotel complies with all legislation and Staycity Group requirements regarding H&S and any other statutory regulations.
• Enhance the team's skills and knowledge by delivering department-specific training plans that align with our strategic goals.
• Cultivate collaborative relationships with other departments, fostering effective communication and teamwork across the organization.
• Monitor and action feedback received through guest satisfaction surveys and from guests, resolving disputes professionally and per guidelines issued.
• Engage with the Community: participate in local charity events and initiatives.
• As part of our Operations team, demonstrate a commitment to environmental and social sustainability criteria set by Staycity Group and external programmes such as Green Key.

Connaissances

Leadership experience

Revenue growth

Strategic thinking

Team motivation

Adaptability

Attention to detail

Training & coaching

Communication

People development

Hospitality knowledge

Formation

Bachelor’s degree in Hospitality Management

Description du poste

Wilde is seeking an experienced General Manager to lead our Lisbon aparthotel, driving overall operations and profitability. You will collaborate with commercial and revenue teams to optimize performance and guest experience across front office, F&B, housekeeping, and maintenance.

The ideal candidate brings 3+ years in a senior hospitality role, strong leadership, strategic thinking, and a proven ability to motivate teams.