Hands-On General Manager — Lead 100+ Team in Lisbon

Mama Shelter Group; Lisboa; On-site; EUR 60,000 - 90,000; Full time

Job summary

Mama Shelter Lisbon is seeking a dynamic General Manager to lead operations with energy, heart and personality, ensuring a warm, quirky and welcoming atmosphere for guests and staff alike.

You will oversee a large team, manage budgets, drive revenue, and balance guest satisfaction with brand standards, while serving as the city ambassador and ensuring profitable, smooth daily operations. This hands-on leader will collaborate with headquarters on reporting and strategic initiatives.

Qualifications

• Strong hotel operator with local and international lifestyle experience.
• Comfortable handling all commercial aspects including F&B.
• Able to balance commercial decisions with brand integrity.
• Experience in leading large, diverse teams.
• Proven ability to manage budgets and forecast performance.

Responsibilities

• Lead a team of around 100 people with energy, heart and personality.
• Ensure guest satisfaction, operational excellence and profitability.
• Collaborate with headquarters on reporting and marketing initiatives.

Skills

Hotel operator

F&B leadership

Team leadership

Budgeting

P&L management

Guest relation

Fluent English

Job description

Mama Shelter Lisbon is seeking a dynamic General Manager to lead operations with energy, heart and personality, ensuring a warm, quirky and welcoming atmosphere for guests and staff alike.

You will oversee a large team, manage budgets, drive revenue, and balance guest satisfaction with brand standards, while serving as the city ambassador and ensuring profitable, smooth daily operations. This hands-on leader will collaborate with headquarters on reporting and strategic initiatives.