General Manager

Wilde W A Co; Lisboa; On-site; EUR 85,000 - 115,000; Full time

Benefits offered by this job

Flexible working patterns

Bonus scheme

Discounted rates for stays

Refer and earn

Cycle to work

Education Support

Volunteer days

Employee Assistance Program

Elevate leadership program

Job summary

Wilde is seeking an experienced General Manager to lead our Lisbon aparthotel, driving overall operations and profitability. You will collaborate with commercial and revenue teams to optimize performance and guest experience across front office, F&B, housekeeping, and maintenance.

The ideal candidate brings 3+ years in a senior hospitality role, strong leadership, strategic thinking, and a proven ability to motivate teams.

Qualifications

• Proven leadership experience and 3+ years in a similar level role, along with significant F&B experience.
• Demonstrated success in driving revenues through strategic management of commercial initiatives.
• Humble and approachable, fostering a positive and inclusive work environment.
• Forward-thinking and innovative, always looking for opportunities to improve operations.
• Self-motivated and able to inspire and lead the team effectively.
• Energetic, flexible, and adaptable to changing circumstances.
• Keen eye for detail and highly organized.
• Ability to adapt effectively and make decisions under pressure.
• Proficiency in engaging in strategic business discussions at a higher level.
• Demonstrable ability to motivate, appraise, support and challenge the team to deliver world-class results.
• Bachelor’s degree in Hospitality Management or related field preferred.

Responsibilities

• Support all HODs in all aspects of running the property, including front office, housekeeping, F&B, maintenance, sales and revenue.
• Ensure that all departments operate within the brand SOPs, monitoring and taking action to any feedback within a timely manner.
• Regularly evaluate individual and team performance against their goals to drive a high performance culture. Offer constructive feedback through on-the-job training, performance appraisals, one-on-one discussions, and team meetings.
• Produce forecasts for revenues and costs and monitor that these are within budgetary constraints and communicate to the EOD any shortcomings as soon as possible.
• Ensure the hotel complies with all legislation and Staycity Group requirements regarding H&S and any other statutory regulations.
• Enhance the team's skills and knowledge by delivering department-specific training plans that align with our strategic goals.
• Cultivate collaborative relationships with other departments, fostering effective communication and teamwork across the organization.
• Monitor and action feedback received through guest satisfaction surveys and from guests, resolving disputes professionally and per guidelines issued.
• Engage with the Community: participate in local charity events and initiatives.
• As part of our Operations team, demonstrate a commitment to environmental and social sustainability criteria set by Staycity Group and external programmes such as Green Key.

Skills

Leadership experience

Revenue growth

Strategic thinking

Team motivation

Adaptability

Attention to detail

Training & coaching

Communication

People development

Hospitality knowledge

Education

Bachelor’s degree in Hospitality Management

Job description

Welcome to Wilde, a thriving, exciting and rapidly expanding aparthotel operator, making waves across the heart of Europe! With an impressive track record of multiple new aparthotels opening each year, we’re on an unstoppable journey, with exceptional properties across iconic European cities like London, Berlin, Edinburgh, Lisbon and Vienna

Embrace the high-paced, evolving environment with enthusiasm and curiosity. At Wilde, we’re not just an aparthotel group: we're a diverse and inclusive team that encourages you to bring your unique self to work and make a real impact. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde.

We are currently seeking an experienced and commercially focused General Manager, to lead our beautiful Lisbon aparthotel. As the General Manager, you will be responsible for the overall operation of the hotel, along with full accountability for the property's profitability line, and you will collaborate very closely with our commercial and revenue teams and will play a pivotal role in helping us achieve our business goals.

Benefits:

• Flexible working patterns including full and part time roles

• Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals

• Discounted rates for overnight stays for you, and your family and friends

• Refer and earn scheme- earn up to £/€550

• Cycle to work scheme- to support a healthy lifestyle and our planet

• Education Support to help you foster new skills

• Volunteer days: 2 paid volunteer days per year

• EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)

• As a General Manager, you will be automatically enrolled into our leadership program: Elevate - designed to harness your skills and make you an even better values driven and commercially astute leader.

We would love you to have:

• Proven leadership experience and 3+ years in a similar level role, along with significant experience within a lifestyle hotel or aparthotel, combined with F&B experience is essential

• Demonstrated success in driving revenues through the strategic management of commercial initiatives

• Humble and approachable, fostering a positive and inclusive work environment

• Forward-thinking and innovative, always looking for opportunities to improve operations

• Self-motivated and able to inspire and lead the team effectively

• Energetic, flexible, and adaptable to changing circumstances

• Possesses a keen eye for detail and is highly organized

• Ability to adapt effectively and make decisions under pressure

• Proficiency in engaging in strategic business discussions at a higher level

• Demonstrable ability to motivate, appraise, support and challenge the team to deliver world-class results on every aspect of the business

• Experience in providing training, guidance, and support to all teams, actively participating in day-to-day department activities and driving the culture of the team

• A bachelor's degree in Hospitality Management or a related field is preferred

What you can do for us:

• Support all HODs in all aspects of running the property, including front office, housekeeping, F&B, maintenance, sales and revenue

• Ensure that all departments operate within the brand SOPs, monitoring and taking action to any feedback within a timely manner

• Regularly evaluate individual and team performance against their goals to drive a high performance culture. Offer constructive feedback through on-the-job training, performance appraisals, one-on-one discussions, and team meetings.

• Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints and communicate to the EOD any shortcomings as soon as possible

• Ensure the hotel complies with all legislation and Staycity Group requirements regarding H&S and any other statutory regulations

• Enhance the team's skills and knowledge by delivering department-specific training plans that align with our strategic goals

• Cultivate collaborative relationships with other departments, fostering effective communication and teamwork across the organization.

• Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from guests after, and during their stay and resolve any guest disputes and complaints in a professional manner and within guidelines issued

• Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contribute to our collective mission

• As part of our Operations team, demonstrate a commitment to operating in accordance with the environmental and social sustainability criteria set by Staycity Group and external programmes such as Green Key